The HINDSITE blog - know-how from our team to yours.

2025: A Year of Turning Chaos into Clarity

From approval workflows to defect tracking, automated alerts to advanced scheduling - see how 50+ new features turned operational chaos into clarity in 2025.

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Case Studies

From Insight to Action: Michelin Australia Boosts Mining Performance with HINDSITE

Michelin Australia is enabling mining teams to act on critical tyre data with confidence, boosting safety, efficiency, and productivity.

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Case Studies

How Robotic Systems Uses HINDSITE to Drive Consistent Manufacturing and Quality Outcomes

Robotic Systems uses HINDSITE to standardise manufacturing and quality execution, improving consistency, visibility, and scalability across its operations.

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Case Studies

How RCT is Serving More Customers Without Scaling Headcount

RCT needed to serve more customers in more countries without massively increasing headcount. HINDSITE's platform provides the structure and guidance to scale efficiently while maintaining service quality.

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Installation and Commissioning

How to Prevent Missed Steps or Quality Issues During Commissioning

Commissioning quality issues often stem from missed steps, incorrect sequences, or inconsistent procedures. Learn how to prevent errors and ensure every commissioning meets quality standards consistently.

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Installation and Commissioning

How Do Installation and Commissioning Teams Replace Paper Checklists and Spreadsheets?

Installation and commissioning teams stuck with paper checklists and spreadsheets face unnecessary inefficiency and errors. Learn how mobile-first digital platforms eliminate paperwork whilst improving data quality and project speed.

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Installation and Commissioning

How Can OEMs and Service Teams Capture Commissioning Data for Handover and Compliance?

OEMs and service teams need efficient ways to capture commissioning data for customer handover and compliance requirements. Discover how to transform commissioning from a paperwork burden into a competitive advantage.

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Installation and Commissioning

How to Improve Visibility into Installation and Commissioning Progress

Installation and commissioning projects often suffer from poor visibility due to fragmented information across multiple systems. Learn how centralising project data, implementing real-time mobile updates, using visual dashboards, and standardising reporting transforms opacity into actionable insight that keeps projects on track.

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Digitisation

Creating Standard Operating Procedures That Stick

Effective SOPs stick when they're built with frontline input, kept practical and visual, instantly accessible in the field, and continuously improved based on real-world feedback rather than imposed as static compliance documents.

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Maintenance

Predictive Vs. Preventive Maintenance: Which Saves More Downtime?

The best maintenance strategy uses preventive scheduling for standard equipment and predictive monitoring for critical assets, combining both approaches strategically rather than choosing one over the other.

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Maintenance

Using Maintenance KPIs to Drive Continuous Improvement

Maintenance KPIs drive improvement when organisations focus on metrics that matter, then use these insights to identify issues, guide resource allocation and track whether improvement initiatives actually deliver results.

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Maintenance

How to Prioritise Maintenance Work Orders and Tasks

Smart maintenance prioritisation focuses on safety first, operational impact second, and balancing urgent repairs with preventative work that stops future emergencies from happening.

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Maintenance

What Features Are Needed in a Work Management Platform to Manage Maintenance Operations?

A maintenance work management platform earns its place by handling the complete workflow - from automated scheduling and mobile field execution to instant professional documentation - while providing the visibility and control managers need without bogging down technicians with administrative tasks.

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Maintenance

How to Build a Preventative Maintenance Schedule

Effective preventative maintenance schedules balance manufacturer recommendations with real operating conditions and team capacity to create realistic, executable plans that prevent failures without overwhelming resources.

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Maintenance

How to Build and Develop a Maintenance Workforce for Growth

Developing a maintenance workforce ready for growth requires a strategic blend of smart hiring, comprehensive training, deliberate skill-building, and strong retention efforts that create capability ahead of demand rather than constantly reacting to staffing gaps.

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Maintenance

What Are the Biggest Challenges When Expanding Maintenance Teams or Facilities?

As maintenance operations grow, organisations struggle most with ensuring all locations work the same way, getting new technicians up to speed, and keeping everyone coordinated - challenges that demand deliberate strategies rather than simply replicating what worked at smaller scale.

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Maintenance

How to Scale Your Maintenance Operations as Your Organisation Grows

Maintenance operations scale successfully when organisations move beyond simply hiring more people and instead build systems that amplify team capacity through smart technology, preventive strategies, and knowledge-sharing approaches that support sustainable growth.

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Maintenance

Which Technologies Help Maintenance Operations Scale Effectively?

Effective scaling of maintenance operations depends on combining the right technologies to handle growing asset portfolios and geographic complexity without requiring proportional workforce expansion.

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Maintenance

How to Standardise Maintenance Processes Across Multiple Sites

Creating consistent maintenance processes across multiple locations requires a combination of centralised digital systems, documented procedures, and a culture that values frontline feedback, enabling organisations to achieve uniform quality while continuously refining their approach based on real-world experience.

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Maintenance

How Can Maintenance Teams Prevent Breakdowns with Limited Skilled Labour?

Maintenance teams can prevent breakdowns despite skilled labour shortages by focusing their efforts where they matter most.

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Maintenance

How Can Maintenance Software Help Reduce Downtime?

Digital maintenance platforms help organisations cut downtime by up to 50% through improved visibility, automation, and data-driven insights that transform reactive maintenance operations into proactive, efficient systems.

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Maintenance

How to Reduce Unplanned Downtime in Maintenance Operations

By adopting a proactive approach that combines technology, planning, and team development, organisations can cut unplanned downtime by up to 50%, turning maintenance operations into a strategic advantage rather than a necessary expense.

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Maintenance

How Much Does Unplanned Downtime Really Cost Manufacturers?

Unplanned downtime costs Australian manufacturers between $350,000-$390,000 per hour on average, with total impacts including emergency repairs, labour waste, missed deadlines, and quality issues potentially consuming 5-20% of annual productive capacity.

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Maintenance

How Do Leading Manufacturers Reduce Maintenance-Related Downtime?

Read how top manufacturers minimise equipment downtime through adopting five key strategies.

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Maintenance

Mastering Execution For Shutdown Operations

Master the critical elements of successful shutdown and turnaround execution - from advanced planning and contractor coordination to real-time progress tracking and safety management - that prevent costly delays and deliver projects on time and within budget.

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Maintenance

Streamlining Operations For Engine And Component Rebuilders

Discover how engine and component rebuilding shops can overcome their biggest operational challenges with through systematic processes and digital tools that bring order to complex operations.

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Maintenance

Reactive Vs. Proactive Maintenance: Which Approach Is Right?

Understand the critical differences between fixing equipment after it breaks versus maintaining it proactively, with clear guidance on finding the right balance that minimises costs whilst maximising reliability for your specific operation.

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Maintenance

How To Keep Every Maintenance Task On Track

Master the essential strategies for keeping maintenance tasks on track through clear planning, realistic scheduling, effective communication, and leveraging work management platforms that automate workflows and provide real-time visibility across your operation.

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Maintenance

How To Enable Customers And Contractors To Maintain Equipment For You

Learn how to scale your maintenance operations efficiently by empowering customers and contractors to handle routine equipment maintenance independently, whilst maintaining quality standards.

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Maintenance

Top 10 Challenges In Maintenance And How To Overcome Them

Explore the ten most critical challenges facing maintenance operations today - from skilled labour shortages and unplanned downtime to budget constraints and technology resistance - with practical, proven solutions for overcoming each obstacle.

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Maintenance

Empowering Your Maintenance Teams: Best Practices

Unlock your maintenance team's full potential through practical empowerment strategies that build trust, encourage ownership, and transform technicians from task executors into engaged problem-solvers driving operational excellence.

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Maintenance

How Continuous Improvement Can Boost Maintenance Efficiency

Learn how building a culture of continuous improvement transforms maintenance operations from static, top-down processes into adaptive systems where frontline insights drive measurable efficiency gains and long-term operational excellence.

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Maintenance

A Beginner's Guide To Predictive Maintenance

Understand predictive maintenance in plain English, from how sensors and software work together to spot equipment problems before they happen, to practical guidance on getting started without the technical complexity.

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Maintenance

Key Metrics Every Maintenance Manager Should Track

Learn which maintenance performance indicators truly matter for driving operational excellence and how to implement a focused metrics strategy that delivers actionable insights rather than overwhelming data overload.

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Maintenance

How To Improve Collaboration Across Maintenance Teams

Explore proven strategies to eliminate information silos and communication breakdowns that cost maintenance teams efficiency.

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Maintenance

5 Steps To Standardise Your Maintenance Work

Discover how to eliminate costly inconsistencies in your maintenance operations. This practical guide covers five proven steps to standardise maintenance work, from prioritising critical assets to training your team, helping you improve safety, efficiency, and equipment reliability.

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Maintenance

Scaling Your Maintenance Operations: Tips For Success

Discover seven essential strategies for scaling maintenance operations successfully, addressing critical challenges like resource constraints, workforce development, and process standardisation as your organisation grows.

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Maintenance

How To Reduce Downtime In Maintenance Operations

Learn six proven strategies to combat the $1.4 trillion annual cost of unplanned downtime, from predictive maintenance and work management platforms to workforce development and supply chain optimisation.

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Installation and Commissioning

Overcoming Operational Bottlenecks in Installation and Commissioning

Operational bottlenecks can slow installation and commissioning, but structured guidance and digital tools help teams work efficiently and get every job right the first time.

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Case Studies

The Heavy Equipment Dealer That Saved 70+ Hours on One Project

Using HINDSITE, a leading heavy equipment dealer streamlined their installation and commissioning process, reducing report generation time from over an hour to just minutes and saving dozens of hours on a single project.

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Case Studies

From Months to Days: How a Global OEM Revolutionised their Installations with HINDSITE

By digitising and standardising their installation and commissioning process with HINDSITE, a global OEM now closes projects in days instead of months, delivers consistent professional reports, and redeploys 10% of technician time to revenue-generating work.

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Installation and Commissioning

The Power of Standardised Work in Installation and Commissioning Projects

Standardising work during installation and commissioning with guided instructions and best-practice support ensures consistent quality, faster close-out, and successful project outcomes, regardless of technician experience.

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Installation and Commissioning

How Better Installation and Commissioning Accelerates Revenue and Improves Cash Flow

Explore how improving your installation and commissioning processes can lead to faster project close-outs, quicker payments, and stronger cash flow for your business.

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Installation and Commissioning

How a Standardised, Digitised Installation and Commissioning Process Can Be Your Market Differentiator

Find out how adopting a standardised, digital approach to installation and commissioning can set your business apart.

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Installation and Commissioning

The Role of Commissioning in Building Customer Trust

Learn how a well-executed commissioning process can build customer confidence, strengthen relationships, and set the foundation for long-term success.

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Installation and Commissioning

How to Standardise Commissioning Across Multiple Sites or Teams

Discover practical strategies to standardise your commissioning process across multiple sites or teams - improving consistency, efficiency, and quality control.

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Installation and Commissioning

Top 10 Mistakes to Avoid During Installation and Commissioning

Avoid costly delays and rework by learning the top 10 mistakes teams make during installation and commissioning - and how to prevent them.

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Product Updates

Helping You Work Better – HINDSITE’s 2025 Highlights So Far

In our July 2025 product update, we highlight the features we’ve delivered so far this year to help teams work better - from smarter work instructions and faster work order management to more powerful asset tracking and platform controls.

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Industry Trends

Write SOPs That Work: A Practical Blueprint for Heavy Industry

Create SOPs that are not just documents, but active tools that drive safety, efficiency, and quality in your heavy industry operations.

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Industry Trends

Essential SOP Templates for Factory & Field Operations

For busy operations teams in heavy industries, SOP templates aren't just about paperwork; they are fundamental tools for ensuring safety, consistency, and efficiency.

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Digitisation

SOP Showdown: Manual vs. Digital in Heavy Industry

Digital SOPs offer superior accessibility, control, and engagement, directly addressing the shortcomings of paper in tough environments.

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Digitisation

How SOPs Drive Operational Excellence in Heavy Industry

One of the most powerful, yet sometimes overlooked, enablers to operational excellence is a robust system of Standard Operating Procedures (SOPs)

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Installation and Commissioning

Simple: The Difference between Installation and Commissioning

Learn the key differences between installation and commissioning, why each plays a vital role in project delivery, and how understanding both can lead to smoother handovers and fewer delays.

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Installation and Commissioning

What is a Commissioning Checklist? A comprehensive Guide for Successful Projects in 2025

A commissioning checklist is a structured tool that ensures every critical step of installation and commissioning is completed consistently, helping teams deliver successful projects on time and to standard.

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Installation and Commissioning

Analysing What is the Role of an Installation and Commissioning Manager in Today's Projects

Installation and Commissioning Managers play a vital strategic role in ensuring complex projects are delivered safely, efficiently, and to specification - bridging the gap between planning and operational success.

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Installation and Commissioning

Guide to Installation Commissioning and Testing: Ensuring Project Success

Explore the key phases of installation, commissioning, and testing - and learn how a structured approach can drive project success from start to finish.

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Installation and Commissioning

Basic Installation and Commissioning: A Comprehensive Guide

Learn the fundamentals of installation and commissioning with this comprehensive guide, designed to help teams deliver projects accurately, efficiently, and with confidence.

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Installation and Commissioning

Understanding What Tasks are Involved in Installation and Commissioning: A Comprehensive Overview

This article provides a comprehensive breakdown of the key tasks involved in the installation and commissioning phase, highlighting how structured execution ensures safety, performance, and successful project delivery.

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Installation and Commissioning

What are the 7 Steps of Commissioning?

Discover the seven essential steps of commissioning and how following a structured approach can ensure safer, faster, and more successful project delivery.

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Product Updates

2024 Year in Review

Take a look at some of the features released in 2024 that are simplifying hands-on task execution.

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Digitisation

Why the record of work matters for complex mining products

A Q&A with Doug Hastings, CEO of HINDSITE.

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Industry Trends

The Work Management platform made for a modern mining sector

Doing the work itself is just part of the job. Planning, reporting and follow-up tasks are just as important.

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Product Updates

Product Digest: July 2024

Amidst the 23 features we released so far in 2024, we particularly focused on those that would contribute to a more effective record of work for you and your customers.

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News

Our New Brisbane Office

On June 20 2024 we welcomed partners, customers and those close to us to celebrate our new Adelaide St office.

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Case Studies

Faster Installs, Smarter Support: RTI’s Global Field Advantage

RTI uses HINDSITE to deliver the same high-quality installation, commissioning, and field service standards across every site, creating a premier service and partnership for their customers.

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Digitisation

What is a GWIs platform vs a KMS?

Explore the transformative potential of Guided Work Instructions (GWI) over traditional Knowledge Management Systems (KMS) for mining and METS OEMs, highlighting dynamic, interactive task guidance and real-time adaptability for job consistency.

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Product Updates

2023 Year In Review

It was a big year for HINDSITE and our customers. Get the lowdown on what you might have missed in 2023!

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Case Studies

Pakka Jacks expands field capacity with HINDSITE

Pakka Jacks is the leader of the heavy lift on Australian mines sites. When the team realised a need to scale their field capacity, they turned to HINDSITE to streamline all their procedures into easy-to-use Guided Work Instructions for their frontline.

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Case Studies

KLINGE uses HINDSITE to deliver in-person service from across the globe

KLINGE achieved greater transparency, trust, and efficiency by providing guidance remotely to 43 countries using HINDSITE.

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Case Studies

Working better with HINDSITE: How IMDEX scales innovation globally

As IMDEX prepares to scale globally with their new BLAST DOG™ product, discover how they are using HINDSITE to scale expertise to their operators and technicians.

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Industry Trends

What are Guided Work Instructions?

What exactly are they and how do they differ from Work Instructions or Standard Operating Procedures?

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Product Updates

Product Digest - July 2023

There's been lot happening at HINDSITE HQ. Here's what you need to know for the month of July.

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Case Studies

GroundProbe Leverages HINDSITE for International Expansion: Consistent Quality, Zero Compromise

HINDSITE ensured that GroundProbe's years of experience in local manufacturing was replicated internationally with zero drop in quality.

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Skills and People

Maximising your experts’ impact: unleashing business growth in the mining sector

The key to efficient after-sales service, maintenance, and equipment commissioning is your Subject Matter Experts (SMEs). But, how can you maximise their impact?

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Digitisation

10 Tips For Implementing A KMS

Okay, so you’re implementing a KMS. Let’s talk brass tacks; what should you be thinking about? What common pitfalls can I steer you away from? Here's 10 tips and a worksheet to get you moving.

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News

HINDSITE receives Accelerating Commercialisation grant from Australian Government

HINDSITE announced as recipient of highly competitive Accelerating Commercialisation grant.

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News

HINDSITE chooses NEWFORGE to drive KMS adoption in North America and Latin America

Australian company HINDSITE Industries partners with NEWFORGE to expand its presence in North America and Latin America, specializing in mixed reality and assisted reality implementations of the HINDSITE Knowledge Management System for advanced manufacturing and mining industries.

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Skills and People

Building capability to address talent gaps

Hiring is the most common tactic for addressing skill gaps, with two thirds of companies prioritising this approach over the last 5 years. However companies that have not yet started re-skilling their employees should consider doing so immediately.

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Digitisation

How to create a Visual Content Library for on-demand training

A big part of creating a modern and effective KMS is ensuring that you have a really top notch Visual Content Library (VCL). Let's learn how to get one started (template included!).

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Skills and People

Remove the sting of the global skills gap: replacing SOPs with a digital service delivery platform.

Investing in a digital service delivery initiative is one of the most effective ways to tackle the skills gap and drive national economic growth.

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Digitisation

Manuals are the worst: 3 better ways to absorb information for technical skills

Traditional manuals have severe limitations as a medium for documenting important information in the technical world. Visual aids like diagrams and videos are more effective and easier for the brain to process, let alone preferred by newer generations.

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Digitisation

What is a KMS vs an LMS?

Learn the differences between a Learning Management System and a Knowledge Management System, particularly for the mining and METS sector.

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Industry Trends

The rise of the OEM aftermarket business: the strategic benefits of investing in your after sales services

Aftermarket services can account for as much as 40% of total revenue and 50% of profits. Has your product mix realised the four key strategic benefits that come from focusing on aftersales services?

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Digitisation

5 reasons why your business needs to digitise SOPs

We’ve all worked with SOPs, either writing or performing, but many are still kept in a dusty folder (coffee stains included) and can go on for 30+ pages without really providing us with practically useful information. The time has come to digitise your SOPs, and let me tell you why.

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Service Delivery

Digital service delivery in 2023: 10 things you can set in motion this week

For advanced manufacturing, METS and mining companies, effective service delivery is critical for maintaining customer satisfaction and loyalty. We’ve compiled a list of digital service delivery initiatives you can set in motion this week to get your team off to a good start for 2023.

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Product Updates

2022 Year in Review

2022 has been a monumental year for HINDSITE. A huge thank you is owed to both our team and our customers for taking things to a whole new level. Here's some of our favourite product moments.

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News

HINDSITE announced as QuantumTX recipient

The 2022 QuantumTX space and technology incubator program has awarded $750,000 of support to 30 companies from across Australia.

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Service Delivery

Radically rethink your strategy: How digital B2B ecosystems can help traditional manufacturers create and protect value

It is the collective know-how and access of the ecosystem that is the best defense against digital natives looking to enter the industry and dominate.

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Service Delivery

Aftermarket Services: The near-term growth opportunity in targeting the right customers

Industrial companies that understand their customer base, adequately prioritize aftermarket sales, and relentlessly focus on execution can boost their services revenue by 30 to 60 percent within three to five years.

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Skills and People

My $40,000 mistake

There were two bolts in front of me. I glanced at the manual. I remember the thought ‘if I was at home, I would have YouTubed this’.

A bit of our own know-how

2025: A Year of Turning Chaos into Clarity

From Insight to Action: Michelin Australia Boosts Mining Performance with HINDSITE

How Robotic Systems Uses HINDSITE to Drive Consistent Manufacturing and Quality Outcomes

How RCT is Serving More Customers Without Scaling Headcount

How to Prevent Missed Steps or Quality Issues During Commissioning

How Do Installation and Commissioning Teams Replace Paper Checklists and Spreadsheets?

How Can OEMs and Service Teams Capture Commissioning Data for Handover and Compliance?

How to Improve Visibility into Installation and Commissioning Progress

Creating Standard Operating Procedures That Stick

Predictive Vs. Preventive Maintenance: Which Saves More Downtime?

Using Maintenance KPIs to Drive Continuous Improvement

How to Prioritise Maintenance Work Orders and Tasks

What Features Are Needed in a Work Management Platform to Manage Maintenance Operations?

How to Build a Preventative Maintenance Schedule

How to Build and Develop a Maintenance Workforce for Growth

What Are the Biggest Challenges When Expanding Maintenance Teams or Facilities?

How to Scale Your Maintenance Operations as Your Organisation Grows

Which Technologies Help Maintenance Operations Scale Effectively?

How to Standardise Maintenance Processes Across Multiple Sites

How Can Maintenance Teams Prevent Breakdowns with Limited Skilled Labour?

How Can Maintenance Software Help Reduce Downtime?

How to Reduce Unplanned Downtime in Maintenance Operations

How Much Does Unplanned Downtime Really Cost Manufacturers?

How Do Leading Manufacturers Reduce Maintenance-Related Downtime?

Mastering Execution For Shutdown Operations

Streamlining Operations For Engine And Component Rebuilders

Reactive Vs. Proactive Maintenance: Which Approach Is Right?

How To Keep Every Maintenance Task On Track

How To Enable Customers And Contractors To Maintain Equipment For You

Top 10 Challenges In Maintenance And How To Overcome Them

Empowering Your Maintenance Teams: Best Practices

How Continuous Improvement Can Boost Maintenance Efficiency

A Beginner's Guide To Predictive Maintenance

Key Metrics Every Maintenance Manager Should Track

How To Improve Collaboration Across Maintenance Teams

5 Steps To Standardise Your Maintenance Work

Scaling Your Maintenance Operations: Tips For Success

How To Reduce Downtime In Maintenance Operations

Overcoming Operational Bottlenecks in Installation and Commissioning

The Heavy Equipment Dealer That Saved 70+ Hours on One Project

From Months to Days: How a Global OEM Revolutionised their Installations with HINDSITE

The Power of Standardised Work in Installation and Commissioning Projects

How Better Installation and Commissioning Accelerates Revenue and Improves Cash Flow

How a Standardised, Digitised Installation and Commissioning Process Can Be Your Market Differentiator

The Role of Commissioning in Building Customer Trust

How to Standardise Commissioning Across Multiple Sites or Teams

Top 10 Mistakes to Avoid During Installation and Commissioning

Helping You Work Better – HINDSITE’s 2025 Highlights So Far

Write SOPs That Work: A Practical Blueprint for Heavy Industry

Essential SOP Templates for Factory & Field Operations

SOP Showdown: Manual vs. Digital in Heavy Industry

How SOPs Drive Operational Excellence in Heavy Industry

Simple: The Difference between Installation and Commissioning

What is a Commissioning Checklist? A comprehensive Guide for Successful Projects in 2025

Analysing What is the Role of an Installation and Commissioning Manager in Today's Projects

Guide to Installation Commissioning and Testing: Ensuring Project Success

Basic Installation and Commissioning: A Comprehensive Guide

Understanding What Tasks are Involved in Installation and Commissioning: A Comprehensive Overview

What are the 7 Steps of Commissioning?

2024 Year in Review

Why the record of work matters for complex mining products

The Work Management platform made for a modern mining sector

Product Digest: July 2024

Our New Brisbane Office

Faster Installs, Smarter Support: RTI’s Global Field Advantage

What is a GWIs platform vs a KMS?

2023 Year In Review

Pakka Jacks expands field capacity with HINDSITE

KLINGE uses HINDSITE to deliver in-person service from across the globe

Working better with HINDSITE: How IMDEX scales innovation globally

What are Guided Work Instructions?

Product Digest - July 2023

GroundProbe Leverages HINDSITE for International Expansion: Consistent Quality, Zero Compromise

Maximising your experts’ impact: unleashing business growth in the mining sector

10 Tips For Implementing A KMS

HINDSITE receives Accelerating Commercialisation grant from Australian Government

HINDSITE chooses NEWFORGE to drive KMS adoption in North America and Latin America

Building capability to address talent gaps

How to create a Visual Content Library for on-demand training