A leading heavy equipment dealer faced a recurring challenge with large-scale technology installations at mine sites. Their process for installing and commissioning a large asset management system relied on a combination of paper forms, Excel spreadsheets, and SharePoint folders.

Each technician would complete their own paper-based checklists and capture information in different ways. Once the work was done, project managers were left to pull everything together into a final Word document, a task that was both time-consuming and inconsistent.

“It used to take us about an hour per machine to create an installation and commissioning report. With dozens of machines per project, that added up to huge amounts of admin time.”

The First Project with HINDSITE: Newmont Lihir

The team’s first HINDSITE project was a major installation of 70 machines over multiple weeks at Newmont’s Lihir site in PNG.

Groups of technicians rotated in from Australia to complete the work. In the past, this setup made reporting particularly difficult because each technician would provide different levels of detail, meaning the project manager had to manually rewrite and format the final reports to make them consistent.

Using HINDSITE completely changed the process:

• Technicians followed a standardised digital work instruction, capturing photos, notes, and approvals in real time.
• As soon as a machine was completed, a professional, branded installation and commissioning report was automatically generated - ready to send to the customer.
• The need for compiling and reformatting data was eliminated.

By the end of the Lihir project, the team saved at least 70 hours of admin time, simply by removing manual report creation. Each report took less than five minutes to produce, compared to the one hour it used to take.

Standardised Reporting for Multi-Person Projects

Because the heavy equipment dealer often deploys multiple technicians to work on the same project, consistency of reporting was a major challenge. With HINDSITE:

• Every customer now receives the same professional report, regardless of who completed the work.
• All data is stored in one place, making it easy to track historical records for each machine.
• Project managers can access standardised, real-time data that makes it easy to track progress, compare performance and benchmark results across projects

Positive Feedback from the Frontline

Technicians quickly embraced the new system. Instead of filling out paper forms and uploading files later, they could capture everything as they went.

Project managers saw the biggest difference:

• Real-time visibility into exactly where each project is up to, making it easier to recognise progress and address issues quickly
• Less time chasing technicians for missing information
• No manual reformatting of inconsistent reports
• Faster project close-out and handover to the customer

Now Business-as-Usual

The success at Lihir proved the value of digitising installation and commissioning.

Since then, HINDSITE has become the standard tool for every installation and commissioning project the team delivers. What began as a single project trial is now a critical part of their workflow that the team says they couldn’t work without.