2025: A Year of Turning Chaos into Clarity

At HINDSITE, we're driven by one goal: helping our customers work better.

Hands-on operations are inherently chaotic. Work happens across multiple sites, with different teams, using various systems, and things rarely go exactly to plan. The challenge isn't just digitising paper - it's bringing order to that complexity without slowing your teams down.

As we close out 2025, we're reflecting on a year where we tackled that challenge head-on. We listened to the friction points in your operations - the gaps in communication, the loss of accountability, the difficulty tracking what's actually happening - and built solutions that turn chaos into clarity.

Here's how we did it in 2025:

🛠️ Work Instructions - From Simple to Sophisticated

We've transformed work instructions from static checklists into dynamic, collaborative tools that adapt to how your teams actually work.

Build Better, Faster

• Work Instruction Approval Workflows: add formal review steps to your processes. Mark instructions ready for review, assign reviewers, track feedback, and approve before publishing - with configurable approval settings that can be tailored organisation-wide or per work instruction.
• Version Control: track changes with custom version numbers, view previous versions, and revert when needed. Every edit is documented, giving you full transparency and control.
• Preview Before Publishing: test and review your work instructions directly from the builder - no need to start a work order to see how they'll look.
• Report-Only Steps: capture additional information after work is done with steps that only appear in the completed report, perfect for post-work documentation.

Execute with Confidence

• Live Work Instructions: collaborate in real time on the same task - see progress as it happens, whether you're on-site or remote.
• Web Work Instructions: complete work from your web browser, ideal for supervisors and support teams.
• Automated Alerts: trigger real-time alerts when decisions are made, multi-choice options are selected, or validations fail. Track and manage all alerts from a dedicated alerts page.
• Image Annotations: add callouts, circles, rectangles, lines, and arrows to images for clearer communication.
• Time Tracking: monitor time spent on individual work instructions or entire work orders for better resource planning.

⚙️ Work Orders - Command Central for Your Operations

We've made work orders more intelligent, more flexible, and easier to manage at scale.

• Scheduled Work Order Creation: automatically generate work orders from templates on recurring schedules - set it once, let it run.
• Operational Lead Assignment: designate an operational lead who receives all automated and manual alerts via push notifications, ensuring clear accountability.
• Work Order Manager Notifications: automatically alert managers when work instructions are completed or when approved instructions are edited and require re-approval.
• Multi-User Assignment: assign multiple users to a single work instruction within a work order for collaborative tasks.
• Calendar View: visualise scheduled work orders across the month for better planning and resource allocation.
• Template Asset Assignment: preassign assets directly in work order templates for recurring tasks - each new work order automatically includes the correct assets.
• Smart Filters: slice and dice your data with location, asset, and user filters.
• Audit Logs for Reports: see exactly who did what and when for compliance and quality assurance.

🚛 Assets - Know What You Have, Where It Is, and What It Needs

Your equipment doesn't sit still, and neither does the information about it. We made assets dynamic - tracking status changes, linking work history, and making critical details accessible whether you're in the office or on-site.

• Asset Importer: bulk upload assets in seconds.‍
• Mobile Asset Access: view asset details, start and assign work orders, and see historic, current, and future work orders linked to assets - all from the HINDSITE mobile app.‍
• Notes & File Attachments: add context, documents, or media to assets.‍
• Asset Status Tracking: monitor whether assets are available, out of service, or due for inspection.
• Custom Asset Statuses: create and track custom statuses with a complete log of status changes over time.
  

🚨 Actions - Close the Loop on Follow-Up Work

Actions got smarter, making it easier to track and complete follow-up tasks that emerge from field work.

• Ready for Review Status: mark actions for review before final closure.
• Action History: complete audit trail of all changes made to an action.
• Comments & Media: add notes, photos, and files to document follow-up work.
• Enhanced Notifications: receive alerts on action creation, assignment, status changes, and overdue items.
• Create Actions in the Field: generate follow-up tasks while completing work instructions, with instant notifications.

📋 Defect Management - Capture Issues as They Happen

A completely new capability that brings structure to how you handle your quality issues.

• Raise Defects Directly from In Progress and Completed Work: flag issues at the exact step where they occurred, with full context automatically captured.
• Structured Resolution Workflow: defects move from "raised" through "in review" to "resolved" with clear handoffs and notifications at each stage.
• Assignee Notifications: team members receive push notifications when defects are assigned or require response.
• Custom Fields for Your Process: capture additional information like defect category, root cause, or cost impact - configured to match how your team works.
• Response and Approval Process: assignees can respond with notes and evidence, while defect creators can request additional rework or approve resolution - creating a complete audit trail.

✅ Platform Improvements - The Foundation That Powers Everything

We strengthened the platform foundation to support larger organisations, more complex workflows, and tighter integrations.

• Companies & Locations: manage complex organisation structures with multiple customers, sites, or business units.
• Groups: organise users and work instructions for easier assignment and visibility.
• Custom Fields: capture data specific to how you work across assets, locations, defects and more.
• OAuth Apps & SSO: streamlined authentication and improved security.
• Enhanced Access Management: assign access to users by locations, groups or work orders for precise control.

💫 Looking Ahead to 2026

Every capability we shipped in 2025 came from conversations with businesses like yours - understanding where confusion creeps in, where accountability gets lost, and where teams waste time searching for answers. And we're not done.

In 2026 we'll be focusing on:

• Advanced scheduling and work planning - assign the right work to the right people with user qualification management that ensures competency requirements are met.
• Parts and tooling management - eliminate the guesswork around what's needed for a job and what's actually available.
• Hold points - build in mandatory, permission-based checkpoints that require verification before critical work can proceed.
• Deeper analytics and reporting - cut through data noise to surface insights that actually drive better decisions.
• Customer portal - give your clients visibility into their work without overwhelming them with operational complexity.

🙌🏼 Thank You

To every customer who shared feedback, tested features, and helped us understand where the chaos lives in your operations - thank you. You showed us where clarity was needed most, and together we built it.

2025 was the year we turned chaos into clarity. Here's to even clearer operations in 2026.