
This article is one of our favourites from around the web. We've included an excerpt below but do go and read the original!
In competitive industries, customers have plenty of options when choosing an OEM, service provider, or project partner. Price and product quality matter - but the way you deliver your solution can be just as important.
A smooth, professional installation and commissioning process is often the first real test of your company’s reliability. It’s where customers decide whether you’re easy to work with, trustworthy, and worth partnering with again.
Forward-thinking companies like Michelin, RTI, Strata Worldwide, and GreaseBoss are already proving that standardising and digitising their installation and commissioning processes gives them a real competitive edge.
For many customers, commissioning is their first hands-on experience with your product or service. If the process feels unorganised - lost paperwork, unclear timelines, incomplete handovers - it leaves a bad impression, even if the end result works fine.
On the other hand, when commissioning is structured, transparent, and professional, customers notice. It shows your team is competent, reliable, and committed to quality from start to finish.
Using standard templates and workflows ensures every site gets the same level of quality - whether the work is being done by your top technician or a newly trained team.
Companies like GreaseBoss use repeatable commissioning work instructions in HINDSITE to ensure their global teams deliver the same high standards every time.
Digitised processes make reporting easy - photos, signatures, and results are captured in real time, so customers get a clean, professional handover package without the wait.
Michelin uses HINDSITE to capture rich installation data from the field, making project reporting faster and more reliable.
With digital tools, managers and customers can see progress live - reducing the uncertainty that often surrounds commissioning timelines.
GreaseBoss, for example, uses HINDSITE to give customers visibility during installs, reinforcing confidence that everything is on track.
A consistent, transparent commissioning experience leaves customers feeling confident in your brand. Strata uses HINDSITE to maintain this professionalism during installations, helping them stand out as a trusted partner.
When you can prove that every job is delivered consistently, transparently, and professionally, you build trust faster than competitors who rely on ad-hoc processes.
In industries where many companies still rely on paper checklists, Excel files, and delayed communication, digitisation is a powerful way to set yourself apart.
HINDSITE gives OEMs and service providers the tools to:
With HINDSITE, companies like Michelin, RTI, Strata Worldwide, and GreaseBoss have transformed how they execute commissioning - making their delivery process as strong as their product.