This article is one of our favourites from around the web. We've included an excerpt below but do go and read the original!
As a bulk material intelligence partner, Real Time Instruments (RTI) delivers real-time mineral analysis solutions that give mining operators the insights they need to optimise every tonne - especially in an era where lower ore grades demand faster innovation.
But unlocking these benefits starts well before the data flows. Installing, commissioning, and running their advanced sensor systems in the field is no small task. The machinery is complex, the environments are remote, and every minute of downtime impacts production.
To strengthen their partnerships with customers, RTI turned to HINDSITE to help digitise the way they deliver, support, and maintain their solutions.
Now, every RTI deployment, whether in Australia or overseas, is backed by clear digital work instructions, real-time data capture, and a single source of truth - ensuring its customers get operational certainty from day one.
Every RTI site installation follows a rigorous process - from initial hardware setup through to precise system calibration. Traditionally, these critical tasks depended on printed manuals, phone support, and the experience of individual technicians. It worked, but left room for delays, inconsistencies, and knowledge gaps.
With HINDSITE, RTI has transformed this process into a streamlined, fully digitised experience. Field teams access Guided Work Instructions directly through the mobile app, complete with checklists, reference images, and operational guidance tailored to each stage of the job.
As work is completed, whether on a remote site in regional Australia or across the globe, data is captured in real time. This live reporting gives RTI complete visibility into site progress, enabling immediate quality checks and ensuring consistency every step of the way.
And once the job is done, customers receive a professional, consistent record of the work pulled directly from the HINDSITE platform - delivered quickly and with total transparency.
“HINDSITE helps us deliver a consistently high standard of installation and commissioning,” says Daley Smeltzer, Customer Value Manager at RTI. “It builds customer confidence and ensures quality across all sites.”
Beyond deployment, RTI uses HINDSITE to deliver efficient, proactive support throughout the lifecycle of its systems.
Field technicians use the platform to perform inspections, carry out scheduled maintenance, and resolve issues on-site.
Through HINDSITE’s asset management functionality, RTI creates a continuous digital thread of information that begins at installation and grows with every interaction. This full-service history, accessible from a single platform, empowers technicians to take action faster, plan maintenance more effectively, and minimise downtime.
“If a fault occurs or a system needs recalibration, operators can open the app and follow clear, step-by-step instructions,” adds Smeltzer. “In many cases, the system’s back online in minutes.”
With strong adoption in the field, RTI is now rolling out HINDSITE internally across its production operations.
The same tools - mobile access, structured task execution, and visual instructions are now being used to:
“The value we’ve seen in the field applies just as much on the production floor,” explains Robin Sheehy, the Head of Research and Development at RTI. “It’s about getting work done right, no matter where it’s happening.”
From installation and commissioning to troubleshooting and production, HINDSITE has become a key part of how RTI delivers on its partnerships with mine sites globally.
By standardising task execution and capturing data in real time, it ensures that every job, no matter where it's happening, is completed to the same high standard. The result is greater operational clarity, stronger quality control, and a more connected way of working across global teams.
This is what it means to work better.
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