Please ensure Javascript is enabled for purposes of website accessibility
HOW IT WORKS

Clear steps to keep your operations moving

Provide guided troubleshooting anyone can follow, with a complete record of every issue and resolution.
1

Issue Capture & Context

Capture the problem, asset context, and symptoms up front so anyone picking up the issue understands what’s happening immediately.
  • Structured issue and fault capture
  • Full asset and service history for context
  • Photos, videos, and notes captured on site
2

Guided Diagnostics

Use step-by-step diagnostic guidance to walk users through checks, tests, and decision points - reducing trial and error.
  • Structured diagnostic steps and checks
  • Decision trees that guide the next action
  • Visual references to support accurate checks
  • Conditional inputs that adapt based on outcomes
3

Remote Support & Shared Visibility

Give internal experts visibility into what’s happening on site and the ability to guide customers or contractors remotely.
  • Live visibility into troubleshooting progress
  • Photos and findings shared as work happens
  • Real-time alerts and follow-up actions created instantly
  • Controlled access for external users
4

Resolution & Verification

Guide the resolution steps, capture proof of the fix, and confirm the issue is resolved before closing the job.
  • Guided steps to resolve the issue correctly
  • Photos, readings, and test results captured in real-time
  • Remote verification checks to confirm resolution.
  • Digital sign-off and close-out

Built for real-world troubleshooting

Everything you need to guide diagnosis, resolve issues quickly, and capture a complete record - whether work is done by your team or a partner.
🔍

Guided Diagnostics & Resolution

Step-by-step troubleshooting paths that guide anyone on site through diagnosis and resolution, reducing guesswork and repeat issues.

Learn More
📋

Structured Issue Capture

Capture issues with the right context from the start - including operational conditions, photos, and notes - so troubleshooting begins with clarity.

Learn More
🏢

Asset-linked Issue Management

Link every issue and resolution directly to the asset, building a complete service and fault history over time.

Learn More
👥

Shared Visibility & Remote Collaboration

Give stakeholders visibility into live issues and enable collaboration with technicians, customers, and partners in real time.

Learn More
📱

Mobile Execution with Offline Support

Troubleshoot on tablets or mobile devices, even offline, with updates syncing automatically when connectivity is restored.

Learn More
📚

Searchable History & Continuous Improvement

Turn every resolved issue into reusable knowledge, with searchable past fixes and feedback that improves diagnostics over time.

Learn More
Customer Story

How RTI minimises downtime with guided troubleshooting

MINING ANALYSIS SOLUTIONS • 60+ SITES

Operators resolve issues in minutes, not hours

“If a fault occurs or a system needs recalibration, operators can open the app and follow clear, step-by-step instructions. In many cases, the system is back online in minutes - without waiting for a specialist to come on site.”
Daley Smelter
Customer Value Manager, RTI
Learn More
FAQ

Put the right guidance in the right hands

Clear answers to common questions about troubleshooting and resolving issues with HINDSITE.

How can HINDSITE help diagnose and resolve issues remotely?

+

HINDSITE lets teams create guided work instructions that walk users through what to check and how to resolve issues, step by step. Instructions can include photos, diagrams, and reference information, while captured evidence is fed back into the platform to verify issues and confirm resolution.

Can HINDSITE handle complex troubleshooting processes?

+

Yes. HINDSITE’s work instruction builder supports even the most complex troubleshooting workflows. With branching pathways, instructions can adapt based on user inputs, showing only the steps and information that are relevant to the issue being diagnosed.

Can my customers or contractors access troubleshooting guidance?

+

Yes. Access can be shared with customers or contractors so that they can access information and complete steps that are relevant to their role.

How does HINDSITE reduce delays caused by back-and-forth communication?

+

HINDSITE presents clear, guided steps so users know exactly what to check, while capturing photos, notes, and results in a structured way. This ensures teams get the right information first time, reducing follow-ups and speeding up resolution.

Explore More

Reliable outcomes at every step of your operations

See how HINDSITE supports all types of hands-on work.

Ready to work without the chaos?

Join thousands of teams delivering work faster, safer and with complete visibility.
Book a demo