This article is one of our favourites from around the web. We've included an excerpt below but do go and read the original!
Remote Control Technologies (RCT), part of the Epiroc group, is experiencing significant global growth. With operations spanning 80+ countries and plans to further expand their footprint, the company needed a more effective approach to managing asset inspections and scheduled maintenance for their ControlMaster automation systems - without proportionally increasing headcount.
RCT's ControlMaster platform represents advanced automation technology for the mining industry. The equipment-agnostic system works with any mining machine regardless of manufacturer, enabling capabilities ranging from remote operation to fully autonomous fleet management across loaders, haul trucks, drills, and other equipment. The platform helps mining operations enhance safety and productivity while reducing operational costs.
As RCT expands to serve more customers across additional countries, they've recognised the need for their service delivery capabilities to scale accordingly. While they had already implemented a digital checklist tool, it proved insufficient for their evolving requirements. "We needed a solution that provided comprehensive guidance for our technicians throughout the work process," the team explained. "Checklists serve a purpose, but they don't ensure consistency or quality - particularly when operating across different regions with diverse technician teams."
RCT identified several critical requirements for their digital operations platform. First, they required integrated guidance within their work instructions - not simply checkboxes, but detailed, step-by-step procedures for performing inspections and maintenance. Second, they wanted robust asset management capabilities to track each ControlMaster system throughout its complete lifecycle, from initial installation and commissioning through ongoing maintenance and eventual decommissioning.
Equally important was partnering with a technology provider committed to continuous platform evolution based on customer input. "We sought a dynamic solution rather than a static platform - which is what we had," they noted. "We needed a partner who would evolve alongside us and expand capabilities in response to our changing requirements."
The HINDSITE platform has provided RCT with the comprehensive structure and guidance required to maintain service quality while expanding global coverage. Through detailed work instructions and integrated asset tracking, the company has been able to onboard new technicians more efficiently and ensure consistent service delivery across all regions, including Australia, North America, and beyond.
Most significantly, RCT has achieved this global expansion without proportionally increasing headcount - a critical capability for organisations experiencing rapid geographic growth.
RCT has successfully deployed HINDSITE across their Australian and North American operations, with expansion to additional regions planned for 2026. Following demonstrated success with asset inspections and scheduled maintenance, the company is now exploring additional use cases, including leveraging the platform for installation and commissioning workflows - proof that the right digital platform enables efficient global scaling without compromising service quality.
HINDSITE's work management platform that ensures the right job gets done, every time. Connect with our team today.
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