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A leading global provider of fleet and operator safety solutions faced a significant challenge in their installation and commissioning process for critical systems.
Although their on-site work was being completed successfully, projects often remained open for months, sometimes over six months, because finalising installation and commissioning documentation was slow and inconsistent.
This caused:
With a global team, multiple technicians from different countries could work on a single project, making it even harder to produce professional, standardised documentation.
The OEM implemented HINDSITE across all installation and commissioning work for its Collision Avoidance Systems (CAS).
With HINDSITE, technicians now:
✅ Follow templated, standardised work instructions on every project
✅ Capture photos, notes, and approvals in real-time, even offline
✅ Generate instant, professional handover reports as soon as the machine is completed
This change meant project documentation is now completed at the same time as the on-site work, and customers receive their final report immediately.
The OEM now closes projects within just three days of finishing on-site work. A 60× improvement over previous delays of up to six months - ensuring quicker handover and faster payment.
Every customer now receives the same high-quality, branded report, regardless of which technician or country the work was performed in - an essential improvement for a global organisation.
By eliminating manual report creation, the OEM has been able to redeploy 10% of technician time to revenue-generating tasks instead of administrative work.
Because HINDSITE stores detailed historical records of all work, the OEM can quickly and professionally resolve customer disputes by easily accessing documented evidence of completed tasks.
By digitising and standardising their installation and commissioning process, the OEM has:
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A leading global provider of fleet and operator safety solutions faced a significant challenge in their installation and commissioning process for critical systems.
Although their on-site work was being completed successfully, projects often remained open for months, sometimes over six months, because finalising installation and commissioning documentation was slow and inconsistent.
This caused:
With a global team, multiple technicians from different countries could work on a single project, making it even harder to produce professional, standardised documentation.
The OEM implemented HINDSITE across all installation and commissioning work for its Collision Avoidance Systems (CAS).
With HINDSITE, technicians now:
✅ Follow templated, standardised work instructions on every project
✅ Capture photos, notes, and approvals in real-time, even offline
✅ Generate instant, professional handover reports as soon as the machine is completed
This change meant project documentation is now completed at the same time as the on-site work, and customers receive their final report immediately.
The OEM now closes projects within just three days of finishing on-site work. A 60× improvement over previous delays of up to six months - ensuring quicker handover and faster payment.
Every customer now receives the same high-quality, branded report, regardless of which technician or country the work was performed in - an essential improvement for a global organisation.
By eliminating manual report creation, the OEM has been able to redeploy 10% of technician time to revenue-generating tasks instead of administrative work.
Because HINDSITE stores detailed historical records of all work, the OEM can quickly and professionally resolve customer disputes by easily accessing documented evidence of completed tasks.
By digitising and standardising their installation and commissioning process, the OEM has:
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