From Months to Days: How a Global OEM Revolutionised their Installations with HINDSITE

The Challenge

A leading global provider of fleet and operator safety solutions faced a significant challenge in their installation and commissioning process for critical systems.

Although their on-site work was being completed successfully, projects often remained open for months, sometimes over six months, because finalising installation and commissioning documentation was slow and inconsistent.

This caused:

• Revenue delays due to incomplete handover and project sign-off
• Customer frustration from late reporting and poor visibility
• Lost technician time spent manually compiling reports after the fact
• Inconsistent reporting quality, which varied depending on which team or technician completed the work

With a global team, multiple technicians from different countries could work on a single project, making it even harder to produce professional, standardised documentation.

The Solution

The OEM implemented HINDSITE across all installation and commissioning work for its Collision Avoidance Systems (CAS).

With HINDSITE, technicians now:

✅ Follow templated, standardised work instructions on every project
✅ Capture photos, notes, and approvals in real-time, even offline
✅ Generate instant, professional handover reports as soon as the machine is completed

This change meant project documentation is now completed at the same time as the on-site work, and customers receive their final report immediately.

The Results

Faster Project Close-Out and Payment

‍The OEM now closes projects within just three days of finishing on-site work. A 60× improvement over previous delays of up to six months - ensuring quicker handover and faster payment.

Professional, Consistent Reporting

Every customer now receives the same high-quality, branded report, regardless of which technician or country the work was performed in - an essential improvement for a global organisation.

Technician Time Savings

By eliminating manual report creation, the OEM has been able to redeploy 10% of technician time to revenue-generating tasks instead of administrative work.

Faster Dispute Resolution

Because HINDSITE stores detailed historical records of all work, the OEM can quickly and professionally resolve customer disputes by easily accessing documented evidence of completed tasks.

The Impact

By digitising and standardising their installation and commissioning process, the OEM has:

• Accelerated revenue recognition through faster project close-out
• Improved customer satisfaction with real-time reporting and consistent documentation
• Freed up valuable technician capacity, reducing non-billable admin time
• Built trust globally by delivering a professional, reliable commissioning experience every time