Problem 03
Changes don’t reach the work
When procedures change, updates get stuck in folders, emails, or binders. Teams keep working from old instructions, and there’s no easy way to flag what’s unclear, outdated, or not working in practice. Over time, procedures drift further from how the work is really done.
Guided work instructions fix this by:
✓
Maintaining a single, controlled version of each instruction
✓
Rolling updates out instantly to where the work is done
✓
Allowing teams to provide feedback directly on steps as they work
✓
Making sure changes are reviewed and approved before teams use them