PLATFORM OVERVIEW

Know-how when your frontline needs it.

Multiply the knowledge of a few subject-matter experts to your entire frontline.

Visual Content Library

The HINDSITE Visual Content Library is your frontline's one-stop-shop for accessing PDF, video, photos and call recording content from your own subject-matter experts.

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Your experts’ content

Bite-sized videos

Your frontline experts will create bite-sized videos for easy learning. Easy to create, easy to consume.

Transcribed + Translated

All video content is transcribed and translated into 70+ languages with in-video links.

Chapters

Create custom chapters to break down longer videos into digestible learning content.

Edit

Trim any video to create a new piece of content that’s easier to digest.

PDFs and images

Whilst video might be king, some things you can only represent with the detail of PDF or the permanence of imagery.

OEM manuals

Keep all reference manuals in one place, ensuring that your frontline has the latest version at all times.

Environment reference photos

Capture and store situational awareness reference images to set a consistent standard.

Safety bulletins

Attach notices and timely information to daily work instructions for immediate access.

Navigation

Easy to find, easy to learn

A frontline worker will only upskill if learning content is easy to access. In HINDSITE, it’s easier than it needs to be.

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QR codes

All content has its own unique QR code to attach to machinery.

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Tags

Tag content to be discoverable in a pinch by anyone.

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Workspaces

Unlimited workspaces to control access to content.

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Associated content

Create association groups so that your frontline can continue their learning.

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Favourites

Your one-stop-shop for repeatedly accessed content.

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Geolocation

Find content based on the location it was uploaded or attached to.

Digital Workflows

Transform your Standard Operating Procedures and work instructions into dynamic Digital Workflows.

Made to adapt to any situation.

Link learning content to workflow steps

The power of your experts’ hindsight in the context of every day workflows.

Every workflow step can be linked to learning content from your Visual Content Library, ensuring that when your frontline needs it, help is available 24/7.

Workflow Builder

Steps for this and steps for that

Some businesses need five step workflows. Some need 200+ step workflows. HINDSITE is made for both.

Decision steps

Ask questions to collect information or determine the next step to take.

Action steps

Take a photo, upload a video or enter information to collect evidentiary data along the way.

Connector steps

When a user reaches a certain point, take them to a new workflow.

Flag and Call

Urgency built in

Digital Workflows are made to be the self-help version of expert assistance, but that doesn’t mean that help isn't available.

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Flag issues as they occur

At any step, a worker can flag an issue and upload evidence. Managers can see reported issues and act immediately to remediate.

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Call for remote assistance

If a worker needs urgent help, they can call an expert for help from within the step.

Administration

All the trimmings

HINDSITE workflows are made to take away the headache of standardising work.

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Export reports to PDF and CSV

All completed workflows generate reports to share and download.

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Create templates for iteration

Never start from scratch with templates for your team to create.

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Publish to multiple workspaces

Ensure that multiple workspaces have access to the same instructions.

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Version history

See at a glance when and who updated workflows in your organisation.

QR codes make it easy

Every workflow and piece of video, PDF and image content have their own downloadable QR code to use as you see fit.

On machinery
In manuals
Facility procedures
Safety checkpoints
Kit unboxing
Shift handover

Ready to amplify your workers' know-how?

Let's chat
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Remote Expert Assistance

Just because your experts are in another state doesn’t mean they can’t be accessible in an instant.

Phone a friend, or many...

Your frontline experts will create bite-sized videos for easy learning. Easy to create, easy to consume.

Instant

HINDSITE calls can be taken or made in the web app or on your mobile device. Expertise in your pocket.

In-workflow

If someone needs urgent assistance mid-workflow, available experts can be called in at a pinch.

Schedule

Check in on a routine basis with sites or with offsite experts. Schedule 1:1 or group calls to be placed in your calendar.

Repurpose call content

All calls are recorded into your Visual Content Library for editing and sharing.

The next time George asks you how to replace Bolt 25, you won’t have to spend 30 minutes with him. Just send him a link.

Apps

Access everything anywhere

Wherever your frontline needs just-in-time skills, work instructions or on-call expert assistance, HINDSITE is there.

One connected system

All elements in harmony

HINDSITE’s Visual Content Library, Digital Workflows and Remote Expert Assistance are at their most powerful when used together.

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Popular use cases

Know-how where you need it most

Know how

Your industry, your workflows

HINDSITE supports the transfer of know-how across multiple industries. If you make something, your frontline needs to know how to deliver, commission and service it.

Mining + METS
Utilities
Advanced Manufacturing
Mining + METS

Improved service delivery and operational readiness

Across mining and METS, HINDSITE is used to deliver products faster, operate machinery in safer ways and provide just-in-time training across the board.

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    Drive performance
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    Empower your people
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    Safety + sustainbility
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Utilities

Deliver just-in-time skills

Wherever your teams are, so is the collective knowledge of your people.

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    Fix first time fix rates
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    Save time on site
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    Evidentiary asset inspections
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Advanced Manufacturing

Exceed delivery expectations

On the plant floor or on site with customers, HINDSITE provides access to skilled knowledge exactly when it's needed.

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    Reduce defects
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    Impress new clients
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    Operationalise IP
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Something's unclear?

Frequently Asked Questions

Do I need to use a wearable device?
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No, the HINDSITE platform is accessible via an app for phone (Android or iOS) or a wearable device, such as the Realwear HMT-1. The platform can also be accessed from a desktop browser.
Is my content secure?
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All material on HINDSITE is encrypted and hosted on Amazon Web Services exclusively. Australian customer data is hosted onshore in AWS Sydney. Customers outside of Australia have the option to temporarily host data outside of Australia for improved call quality.
Do I need an internet connection?
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To use live video calling, a stable internet connection is required. HINDSITE can work with you to assess your best remote internet access options. Alternatively, offline content will be uploaded to HINDSITE from your phone or Realwear device when connectivity resumes.
Can I invite my customers to access content from my HINDSITE account?
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Yes - HINDSITE users can share their platform with the customers they serve, in order to share information and skills. In terms of pricing, they will be assessed the same as your regular users.
Can I choose which content each user has access to?
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Yes! We can help you fully customise access to all content to meet the needs of your teams and customers.
Do you sell RealWear devices?
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Not directly, but we do have trusted relationships with Realwear device partners to streamline delivery of your hardware, should you wish.
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What could your frontline do with the benefit of HINDSITE?

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