Workflows
HINDSITE workflows are your frontline’s one-stop-shop for getting tasks done right the first time. If they’re not sure, then help is right at hand.
Complete offline
Don’t leave your underground or remote team behind.
Pause and resume
Create and complete multi-day or multi-location workflows.
Whether it’s using step-by-step instructions, bite-sized content or immediate access to experts, HINDSITE guides your frontline to do the job right. In turn, you can scale your operation without any additional resources.
Provide guidance at every step along the way
Every workflow step can be linked to bite-sized content from your Visual Content Library, ensuring that when your frontline needs it, help is available 24/7.
The power of your experts’ hindsight HINDSITE in the context of every day tasks.
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Build for any scenario
Some tasks require five step workflows. Some need 200+ step workflows. HINDSITE is made for both.
Decisions
Ask questions to collect information or determine the next step to take.
Actions
Take a photo, upload a video or enter information to collect evidentiary data along the way.
Connections
Branch your workflows how you like, so every decision can lead to a different outcome or the same.
Urgency built in
Workflows are made to be the self-help version of expert assistance, but that doesn’t mean that on-call help isn't available when necessary.
Flag issues as they occur
At any step, a worker can flag an issue and upload evidence. Managers can see reported issues and act immediately to remediate.
Call for remote assistance
If a worker needs urgent help, they can call an expert for help from within the step.
All the trimmings
HINDSITE workflows are made to take away the headache of standardising work.
Export reports to PDF and CSV
All completed workflows generate reports to share and download.
Create templates for iteration
Never start from scratch with templates for your team to create.
Publish to multiple workspaces
Ensure that multiple workspaces have access to the same instructions.
Version history
See at a glance when and who updated workflows in your organisation.
Supporting global service delivery
IMDEX uses HINDSITE to support the expansion of their BLAST DOG product into market. Watch to learn more.
Bite-sized videos
Your frontline experts will create bite-sized videos for easy learning. Easy to create, easy to consume.
Transcribed + Translated
All video content is transcribed and translated into 70+ languages with in-video links.
Chapters
Create custom chapters to break down longer videos into digestible learning content.
Edit
Trim any video to create a new piece of content that’s easier to digest.
PDFs and images
Whilst video might be king, some things you can only represent with the detail of PDF or the permanence of imagery.
OEM manuals
Keep all reference manuals in one place, ensuring that your frontline has the latest version at all times.
Environment reference photos
Capture and store situational awareness reference images to set a consistent standard.
Safety bulletins
Trim any video to create a new piece of content that’s easier to digest.
Easy to find, easy to learn
A frontline worker will only upskill if learning content is easy to access. In HINDSITE, it’s easier than it needs to be.
QR codes
All content has its own unique QR code to attach to machinery.
Tags
Tag content to be discoverable in a pinch by anyone.
Workspaces
Unlimited workspaces to control access to content.
Associated content
Create association groups so that your frontline can continue their learning.
Favourites
Your one-stop-shop for repeatedly accessed content.
Geolocation
Find content based on the location it was uploaded or attached to.
QR codes make it easy
Every workflow and piece of content has its own downloadable QR code to use as you see fit.
Remote Expert Assistance
Just because your experts are in another state doesn’t mean they can’t be accessible in an instant.
All calls are recorded into your Visual Content Library for editing and sharing.
The next time George asks you how to replace Bolt 25, you won’t have to spend 30 minutes with him. Just send him a link from last time.
Experts on hand at a pinch
Whether it's an emergency or a scheduled check-in, HINDSITE is where your experts can be contacted.
In-workflow
If someone needs urgent assistance mid-workflow, available experts can be called in at a pinch.
Instant
HINDSITE calls can be taken or made in the web app or on your mobile device. Expertise in your pocket.
Schedule
Check in on a routine basis with sites or with offsite experts. Schedule 1:1 or group calls to be placed in your calendar.
Access everything anywhere
Wherever your frontline needs just-in-time skills, work instructions or on-call expert assistance, HINDSITE is there.
Know-how throughout your product lifecycle
Every one of our customers uses HINDSITE in different ways throughout their service delivery lifecycle. How will you empower your frontline?
Assembly + Manufacturing
When quality matters, HINDSITE ensures that every step of an assembly procedure is done right.
Installation + Commissioning
Avoiding rework and callouts on new installations is critical to early customer success.
Routine Servicing + Maintenance
Ensure that everyone - from veterans to new starters - has the same understanding of what a job well done looks like.
Troubleshooting + Support
Eliminate prolonged downtime by empowering your frontline with self-service workflows, based on your experts' experience.
Day-to-day Product Usage
Ensure that operators get the most out of their investment with best practice procedures.
Your industry, your workflows
HINDSITE supports the transfer of know-how across multiple industries. If you make something, your frontline needs to know how to deliver, commission and service it.
Frequently Asked Questions
