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Case Studies

From Insight to Action: Michelin Australia Boosts Mining Performance with HINDSITE

Rory Broadbridge
Head of Customer Success

This article is one of our favourites from around the web. We've included an excerpt below but do go and read the original!

Original source:
  • October 27, 2025
  • Case Studies
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A Partnership Built on Progress

In mining, every minute of uptime counts - and every decision impacts safety, efficiency, and sustainability. Michelin Australia has long been a trusted name in the sector, known not just for world-class tyres but for their commitment to technological innovation.

By working with HINDSITE, Michelin Australia has enhanced its support for mining teams, providing digital tools and guidance that help frontline operators make the most of tyre data and expertise, and resolve issues efficiently in the field.

Michelin Australia’s Vision for a Smarter Mining Future

Michelin Australia aims to empower mining teams with technology and expertise that turns tyre data into actionable insights for smarter operations. Their tyre pressure monitoring system (TPMS), Michelin MEMS4, continuously monitors tyre pressure and temperature on heavy mining equipment, giving operators critical data to reduce risks, extend tyre life and optimise performance.

To make this data truly actionable, Michelin Australia also equips mining teams with digital guidance - work instructions, inspection templates, and troubleshooting steps - ensuring that frontline operators can respond quickly and consistently to the issues they see in the field.

Learn how data and digital tools are transforming field operations.

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Empowering Teams with Expertise

Before HINDSITE, many Michelin Australia customers relied on printed manuals or a small number of experts to maintain their TPMS systems. This approach was often slow, error-prone, and limited operational efficiency.

By digitising its expertise, Michelin Australia now gives every technician easy access to step-by-step guidance and visual instructions, making knowledge shareable across entire teams. Mining operators can solve complex issues independently - even in remote or after-hours situations - minimising downtime and boosting confidence in their work.

Delivering Measurable Results

Michelin Australia's commitment to innovation is delivering clear, measurable outcomes for customers:

  • 6–8 point increase in Michelin MEMS4 transceiver uptime
  • 4–5% increase in tyre sensor uptime

These gains stem from greater visibility, faster troubleshooting, and improved consistency across maintenance teams. Every site now benefits from the same best-practice workflows - no matter where they operate.

Discover how your team can achieve the same results with HINDSITE.

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A Platform That Evolves with Its Users

For Michelin Australia, one of HINDSITE’s biggest advantages is its adaptability. The platform continuously evolves, allowing Michelin Australia to continuously refine its work instructions, capture new insights, and continue adding value for its customers.

In a rapidly changing industry, this flexibility ensures that Michelin Australia stays ahead - ready to meet future challenges with smarter, safer, more connected operations.

Shaping the Future of Mining

The collaboration between Michelin Australia and HINDSITE demonstrates what’s possible when innovation meets execution. By pairing Michelin Australia's deep industry expertise with HINDSITE’s field-focused digital platform, mining teams around the world are now working more safely, efficiently, and sustainably.

As the mining industry continues its digital transformation journey, Michelin Australia and HINDSITE are helping operators move forward - one guided work instruction at a time.

Key Outcomes

  • Digital transformation of Michelin MEMS4 support and maintenance processes
  • Significant gains in equipment uptime and operational efficiency
  • Empowered field teams through digitised, shareable expertise
  • A scalable, evolving solution aligned with the future of sustainable mining

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