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Mining + METS
Industries
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Mining + METS

Consistent quality at scale

HINDSITE is the only Guided Work Instructions platform for mining and METS OEMs to standardise their service delivery operation and scale with confidence.

Supporting global service delivery

IMDEX uses HINDSITE to support the expansion of their BLAST DOG product into market. Watch to learn more.

HINDSITE IS USED ON SITE AT

SME MULTIPLICATION

Force multiply the value of your experts

You will never have enough experts to support the growth you want.

HINDSITE gives your frontline Guided Work Instructions to standardise a high level of service. This allows you to scale operations and compete based on service delivery without additional resources.

Workflows
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Create Guided Work Instructions or SOPs for your frontline to follow on their handheld or handsfree device. Attach VCL content like videos, images and PDFs to any step to give workers additional context and guidance to complete their task.
Visual Content Library (VCL)
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Think of the VCL like your private industrialised YouTube. Your experts will record videos, capture image or upload PDFs that might be needed at any point whilst manufacturing, delivering or servicing your product.
Remote Expert Assistance
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Should a technician not find what they need in HINDSITE, they can call one of your SMEs anywhere in the world. This call is recorded and can then be translated, transcribed and made available to edit and publish as new content to your VCL.
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SERVICE DELIVERY

Improved service delivery and operational readiness

Across mining and METS, HINDSITE is used to deliver products faster, operate machinery in safer ways and provide just-in-time training across the board.

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Drive performance

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    Engage direct SME / OEM advice for just-in-time fixes
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    Standardise best practice with content
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    Increase first time fix rate through better diagnosis
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    Transcription and translation for international standardisation
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    Improve quality of handovers
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    Capture and catalogue data for warranty work
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Empower your people

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    Force multiply your best subject matter expert knowledge across your new starters
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    Accelerated training with users able to draw on relevant learnings at the point of use
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    Enable greater diversity of people and experience in your workforce
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Safety + sustainability

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    Minimising team members exposed to travel time or exposure to high risk areas
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    Standard Operating Procedures available at the source where the work will be performed
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    Improved quality and validation of audits
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    Integrate safety and culture through technology

Workflows

Our customers use workflows for everything from pre-start checks to safety audits and more.

Training

Deploy standard SOPs to new customers and new technicians.

Support Assist

Use workflows to capture data needed for support requests.

Issue Reporting

Ensure all vital information is captured when an issue is raised.

Troubleshooting

Create thorough yet easy to use procedures to cater for every scenario.

Popular for Mining + METS

Workflows to make your work flow.

Scoping activity

Scope vehicle compatibility to complete your tech installations.
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Machinery audit

Audit status of machinery with visual data capture.
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Safety checklist

Dictate SWPs to ensure work areas meet your standards.
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Ready to scale your frontline?

Let's chat
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onsite with hindsite

KLINGE

KLINGE uses the HINDSITE platform to connect with and deploy services to their global network of tyre care customers. Watch the video to learn more.