Deliver and upskill

HINDSITE is the leading Knowledge Management System (KMS) for mining and METS to create and deploy digital work instructions, video-based skills training and remote expert assistance.

SME MULTIPLICATION

Force multiply the value of your experts

You will never have enough experts to support growth.

HINDSITE ensures that when your frontline need access to new skills, your experts' knowledge is already there for them.

Visual Content Library (VCL)

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Think of the VCL like your private industrialised YouTube. Your experts will record videos, capture image or upload PDFs that might be needed at any point whilst manufacturing, delivering or servicing your product.

Digital Workflows

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Create work instructions or SOPs for your frontline to follow on their handheld or handsfree device. Attach VCL content like videos, images and PDFs to any step to give workers additional context and guidance to complete their task.

Remote Expert Assistance

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Should a technician not find what they need in HINDSITE, they can call one of your SMEs anywhere in the world. This call is recorded and can then be translated, transcribed and made available to edit and publish as new content to your VCL.

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SERVICE DELIVERY

Improved service delivery and operational readiness

Across mining and METS, HINDSITE is used to deliver products faster, operate machinery in safer ways and provide just-in-time training across the board.

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Drive performance

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Engage direct SME / OEM advice for just-in-time fixes
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Standardise best practice with content
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Increase first time fix rate through better diagnosis
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Transcription and translation for international standardisation
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Improve quality of handovers
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Capture and catalogue data for warranty work

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Empower your people

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Force multiply your best subject matter expert knowledge across your new starters
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Accelerated training with users able to draw on relevant learnings at the point of use
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Enable greater diversity of people and experience in your workforce

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Safety + sustainability

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Minimising team members exposed to travel time or exposure to high risk areas
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Standard Operating Procedures available at the source where the work will be performed
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Improved quality and validation of audits
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Integrate safety and culture through technology