Manufacturers and service providers are now looking to build a customer and employee experience that it itself differentiates their organisation.
of organisations expect to compete primarily on the basis of customer experience.
of problems could be solved remotely.
By prioritising aftermarket services, organisations can boost their revenue by up to
I would never have thought that we would be able to not attend a site and deliver to the same level as if we were present in situ. But with HINDSITE, we've definitely been able to do that.
Your frontline hub for how-to.
Distribute walkthroughs, explainers, tutorials and more for your team. All video content is editable, transcribed and translatable into 70+ languages.
Diagrams, annotated imagery or reference photographs to illustrate your point in a workflow or by searching the library.
Sometimes written information is better. Upload specs sheets, operating manuals and more so that they are available at a pinch.
to allow for location searching.
for attaching to physical assets.
Digitise your standard operating procedures in a way that shows users how to complete a work instruction in the right way every time, regardless of what is in front of them.
Instructions, Questions, Actions, Connectors and Terminal steps make for robust and comprehensive workflows.
Attach any content from the Content Library to a step to help your team learn just-in-time.
Workflow users can submit text, numerical or media content as part of any workflow.
Call for office support at any point in a workflow, and have the recording saved to the Content Library for future reference.
If something doesn't seem right, flag an issue to be viewed by administrators ASAP.
Download all step responses and media as a PDF or CSV.
No matter how detailed your workflow, it'll run in HINDSITE.
Our customers use workflows for everything from pre-start checks to safety audits and more.
Deploy standard SOPs to new customers and new technicians.
Use workflows to capture data needed for support requests.
Ensure all vital information is captured when an issue is raised.
Create thorough yet easy to use procedures to cater for every scenario.
Deploy your experts at scale and empower your frontline to ask for help when they need it.
Users can call for help at any point in a workflow.
Set regular checkins with onsite personnel.
Trim and repurpose call content for training and development.
Mobile (iOS and Android), Desktop and RealWear apps.