HINDSITE is the leading digital workflow, knowledge management and remote mentoring platform for utilities operators and contractors.
On average, first time fixes (that aren’t really) cost a major utility upwards of $2,500.00 just for the callout.
The majority of the time, the responding technician only needed to know minor additional information specific to the asset, location, task to complete the fix. Instead, they either leave to return with the right information, or a secondary senior tech is called to the location, incurring more cost and wasting significant time across the business. Before now, the first-hand knowledge needed for a resolution had to be physically on the ground.
With HINDSITE, wherever your teams are, so is the collective knowledge of your people. Our digital workflow engine, knowledge transfer of micro-learnings and live remote mentoring calls can provide subject-matter-expertise specific to your role, task, location, language and job to be done.
Capture your best subject-matter experts' skilled knowledge and force multiply it across your workforce.
Call on and receive task specific, geo located micro-learning content to your device.
Make critical decisions in record time by using evidentiary data and multi-member remote mentoring calls.
Capture and preserve real-world asset inspection information for future review and audit.