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For Mining Equipment, Technology, and Services (METS) businesses, the key to efficient after-sales service, maintenance, and equipment commissioning is your Subject Matter Experts (SMEs). But, how can you maximise their impact?
Let's take a closer look at the three critical questions you need to ask to unlock this potential.
The HINDSITE platform enables you to fully leverage your SMEs, fuelling growth even when these valuable resources are scarce.
Firstly, let's demystify the concept of a Subject Matter Expert. Essentially, a SME is an individual with comprehensive knowledge and deep understanding of a specific area. This person is the go-to source for queries related to their expertise. They are often seasoned professionals, having accumulated their wealth of knowledge over time through training, hands-on experience, and mentorship.
In your METS company, the SME might not always carry a title reflecting their expertise, as they might serve multiple areas of the organisation. So how do you identify them? Consider the following inquiries:
Once you've identified your SMEs, the next question is whether their number is sufficient. The answer depends on your business needs. In a perfect world, you'd have an SME for every critical role. However, most companies are grappling with a skills shortage. To assess adequacy, contemplate the following:
If you answered 'yes' to any of these questions, it's time to consider how HINDSITE can help diversify and strengthen your team's skills. What substantial risks would your business face if one or more of your SMEs resigned today?
A single SME can only do so much. The real magic happens when their expertise is made accessible to the entire frontline workforce. HINDSITE helps you streamline processes, ensuring your SMEs' wisdom is maximised across the organisation. By contemplating the following, you can identify areas for improvement:
Reflecting on these questions can lead to increased efficiency, a happier team, and better utilisation of your SMEs.
SMEs are crucial to METS businesses. However, their expertise is often underutilised, they may feel overworked, and replacements are hard to find when these experts leave.
With the HINDSITE platform, you can not only tackle these challenges but also drive growth. The platform's power lies in its ability to maximise the impact of your SMEs, leading to increased revenues, reduced staff turnover, and lower costs.
Ready to unleash your business growth? Request a demo of the HINDSITE platform or get in touch with our team today for more information. Remember, you might not be able to clone your SMEs, but with HINDSITE, you can certainly amplify their impact.
HINDSITE gives your frontline Guided Work Instructions to standardise a high level of service. This allows OEMs to scale operations and compete based on service delivery without additional resources.
Let us know how we can reach you and we'll give you a ring to explore whether HINDSITE is the right fit for your team.